Aeyla Reviews

I purchased the kids weighted blanket and it was lovely. My issue is that four days after my purchase, the exact same blanket with a different label (mela instead of aeyla but exact same product) was put for sale for 1/3 of the price I paid (£38 instead of the £95 paid). I requested a credit for the difference and was offered a meager credit of £10.

I’ve returned the item I purchased and am not likely to shop with them again as this I found this to be usurious.

I have been trouble sleeping for years. I've tried many pillows and finally found the answer to a good night's sleep, the dual pillow. I sleep rather than toss and turn all night. I can't believe how much difference this pillow has made

Very efficient service. Received my Foamo pillow quickly and beautifully packed. Best pillow I have ever had.

I purchased an item from Aeyla. The service was excellent. I was kept informed of my order and delivery was swift. While the product wasn’t for me, absolutely nothing wrong with it and it was a great quality product, (it was just down to personal preference), I was able to return it without any fuss. The customer service team were professional and friendly in handling my queries and were very responsive. Excellent customer service, the best I’ve received in a long time. It’s great to communicate with an actual person and not an automated telephone service. Thank you Aeyla!

I’ve used Aeyla and Mela for a number of purchases over a period of years now and I have experienced a really high level of customer service and have been really satisfied with the products I have bought.
I researched a number of different manufacturers and went for Aeyla/Mela as I got a personal response to my questions which was friendly and helpful. I expect a very high standard of customer service and I hate companies that don’t reply or send out a standard response without actually reading your questions. They didn’t do this.
Initially I bought a double weighted blanket with a secondary cover and I now have two - both are doubles, and both are different weights. My child has a mini one for curling up on the sofa, and both of them have been trying out the Foamo pillows over the last few months and so far, it’s a thumbs up.
I wouldn’t be without my weighted blanket, and as someone who has dealt with a chronic condition for their whole life; to have a little bit of that pain relieved is an awesome thing.
Now I’m hoping for the lush luxury weighted blankets in their range. Would highly recommend.

Ordered several products from Mela and now known as Aeyla. Blanket for myself probably too heavy but my fault for ordering the bigger size. Also ordered two of the smaller blankets for elderly relatives at Christmas and they both loved them

I love their products, especially the weighted blanket and the Calm candle. I have always had a good customer experience too. Once I ordered a blanket cover that was too small and there was no issue with a return and a refund. Everything is just spot on.

Customer Service non existent when it comes to returns. A complete farce. I have contacted them 3 times and had no response apart from automated reply saying someone will get back to me within 24hrs. That was on 12 January. Appalling.

30 days are not enough to determine whether a pillow works for one's individual sleep preferences. That's why many competitors offer 180 day and longer return windows.

Guess this one is more about baiting people with Insta ads and making quick money.

My order was delivered in a timely manner via DPD however what was inside the box wasn’t what I ordered- not Aeyla’s fault might I add; but the issue was rectified by them immediately when brought to their attention :)
Thank you! And thanks so much for great pillows ?

Slow delivery and indifferent customer service.

Bought a standard blanket and cover before Christmas and needed to get it a few days before so that it could be gifted on time. Took several days for it to be dispatched, and then DPD were slow and package came damaged with the cover missing.

Obviously the delivery problems were not Ayla's fault but the delay in dispatch could have been better communicated (the marketing highlights next working day delivery) and there was no response to my email about the missing cover (even though it was dispatched immediately it would have been nice to get a rely to say so).

Too many post-purchase marketing emails - especially when the product hasn't even arrived!

Hopefully my daughter will be pleased with the actual blanket.

The team at Aeyla with a special call out to Becky have been wonderful. From first contact on Instagram to customer support they went above and beyond. My son before Christmas (All in one -Kids)
and now my partner (The Mela Weighted Blanket × 1) have had marked improvement with their sleep. Through their care and support they have won themselves a customer for life. Thank you.

Blanket arrived quickly.I bought the 5.2kg option.Wow what a gamechanger.I struggle to get to sleep due to anxiety,and this makes me feel so safe and relaxed.Great product,good quality and value for money,highly recommended.

Bought this weighted blanked for our adult daughter who has recently been diagnosed with autism. The website made it really easy to work out what weight to buy her. Great communication and parcel arrived quickly. The blanket itself is of extremely high quality and our daughter loves it. Cool white cotton one side and indulgent plush dove grey the other.

Placed an order over a week ago. Nothing from Aeyla apart from they’ve happily taken my money. Heard nothing else not even a confirmation. No response to any messages or emails and no phone number to call. Would be nice to know what you are doing with my money? Respond please